Senior IT Infrastructure & Operations Analyst - Windows

Senior IT Infrastructure & Operations Analyst – Windows

Bachelor of Science degree in Computer Science or equivalent job experience
Cloud certifications essential (e.g., Azure, AWS, or GCP)
5+ years of system, network, and EUC support experience in IT
Demonstrate an understanding of complex system architectures, and the ability to support, and troubleshoot that architecture
Demonstrate strong collaboration skills across peer stakeholders
Demonstrate excellent and effective interpersonal and communication skills (written, verbal, and listening), with the ability to build positive working relationships
Demonstrate the ability to excel in a fast-paced and demanding environment
Demonstrate strong problem analysis, problem resolution, and decision making and judgment skills
Demonstrate the ability to understand technical business needs and translate them into infrastructure requirements
Demonstrate working knowledge of Microsoft Azure or Amazon Web Services
General understanding of IT related financials and budgets

Perform day to day activities to ensure performance, stability, and capacity for the operational IT infrastructure
Collaborate with Health/CE Technology Leaders to determine infrastructure requirements
Assist procuring/implementing IT infrastructure support/services consistent with GBS standards & guidelines
Identify, coordinate, and communicate business resource requirements to support infrastructure projects
Support efforts related to data center consolidations and journey to cloud activities
Participate and represent the business/products during infrastructure incidents, on and off-hours
Provide L2 support for the end-user computing environment and assist during major initiatives and high-ticket volumes
Assist in the documenting, implementation, and support of DR solutions
Develop, implement, maintain, and monitor procedures for server backups and restore capabilities
Monitor, plan, and coordinate the distribution of software, hotfixes, security patches, and service packs
Maintain inventory for hardware and software including support agreements, licensing, version controls, etc.
Create/maintain technical documentation and drive process improvement with standard operating procedures
On-call support on a rotating schedule as well as onsite and off-site support during non-standard business hours
A limited amount of travel may be required

Expert knowledge of Windows Server, Linux OS, and VMware
Strong knowledge of Active Directory
Strong knowledge of backup/restore and DR technologies
Strong knowledge of network connectivity including DNS, DHCP, VPN, and data circuits
Strong knowledge of Enterprise Storage and SAN and iSCSI technology
Base knowledge of network switches, routers, and firewalls