Senior Manager – Client Experience Business Transformation
| Company | Charles Schwab |
|---|---|
| Location | Lone Tree, CO, USA, Orlando, FL, USA, Westlake, TX, USA, Raleigh, NC, USA, Chicago, IL, USA, Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- BA/BS degree
- 10+ years of work experience in business strategy and analysis working on large-scale transformational business initiatives
- Proven experience building business cases backed by sound business and financial analysis
- Extensive experience succinctly synthesizing data and developing recommendations in strong business stories with PowerPoint, and effectively presenting to executive audiences
- A client-centric focus – keeps clients in forefront of decisions, connects plans and actions to our purpose of serving clients
- Ability to think critically and set strategic direction, including ability to identify initiatives, problem-solve and complete projects to meet strategic objectives
- Comfort dealing with ambiguity in a dynamic and fast-moving work environment; self-starter and highly resourceful, with a ‘get things done’ with limited direction attitude
- Demonstrable relationship building skills, with the ability to influence and build consensus with partners at all levels
- Superior communication skills, both written and verbal
- Creativity in problem solving, and attention to detail
Responsibilities
- Responsible for the development of a business program focused on transforming the client experience while also delivering significant business scale and efficiency
- Build strategies, roadmaps, key milestones and success metrics in partnership with leaders across the AS organization
- Work collaboratively with all levels to gather strategic and tactical input to inform all phases of strategy design and delivery
- Drive alignment between leadership vision and execution to help set the course for significant transformation across the AS organization that delivers efficiency and an improved client experience
Preferred Qualifications
- MBA
- Program and/or project management experience
- Experience in the securities or financial services industry strongly preferred