Senior Manager – Continuous Improvement & Professional Training

Senior Manager – Continuous Improvement & Professional Training

Requirements

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or related field (preferred) or equivalent work experience.
• 3+ years of experience in operations, training, continuous improvement, or a related field.
• Experience leading teams and driving process improvements within a distribution, fulfillment, or manufacturing environment.
• Strong analytical skills with the ability to interpret data and apply insights to business decisions.
• Excellent communication and interpersonal skills to foster collaboration across departments.
• Ability to work a flexible schedule, including days, nights, and weekends, based on business needs.
• Must be onsite at least 40 hours per week, with additional days / hours required based on site performance.
• Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment.
• This role requires a hands-on approach, with frequent time spent on the floor observing, coaching, and collaborating with teams.
• Ability to stand and walk for extended periods in a warehouse or fulfillment environment.
• May require occasional travel to support other sites or corporate initiatives.

Responsibilities

• Do strategic collaboration & site performance improvements
• Actively participate in strategy calls that impact the site, providing insights on operational impacts across all departments within the DC.
• Develop and execute training plans for salaried operations leaders and associates before new initiatives launch.
• Monitor performance post-launch, providing feedback on successes and areas for improvement.
• Participate in daily performance management & issue resolution
• Participate in daily meetings with Operations leaders to assess site performance and identify gaps.
• Conduct root cause analysis for performance deficiencies and deploy the Learning team to address training-related gaps.
• Engage cross-functional teams (Engineering, Maintenance, HR, WMS) as necessary to resolve non-training-related performance issues.
• Own audit & compliance oversight
• Develop and implement an audit process to ensure compliance with process adherence, 5S standards, and training execution.
• Maintain accurate training logs and ensure proper documentation of associate training sessions.
• Provide weekly reporting on training performance, associate interactions, and compliance metrics.
• Be responsible for training program development & execution
• Design, update, and monitor training modules to align with evolving operational processes.
• Ensure training associates are equipped with up-to-date knowledge and resources.
• Perform data analysis & continuous improvement
• Analyze operational and training data to assess performance trends and identify areas for improvement.
• Request data analysis from the Business Intelligence team to support root cause investigations.
• Implement data-driven improvements to optimize site performance and training effectiveness.
• Lead operational & cross-functional support
• Be present for all site launches to provide hands-on support and ensure a smooth transition.
• Maintain strong, positive relationships with Operations and ancillary departments to ensure minimal disruptions.
• Support a culture of continuous improvement by fostering collaboration and knowledge-sharing across teams.

Preferred Qualifications

• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies (preferred).