Senior Manager Dupixent Specialty Pharmacy Operations Liaison
| Company | Sanofi |
|---|---|
| Location | Cambridge, MA, USA, Bridgewater Township, NJ, USA |
| Salary | $122250 – $203750 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- At least two (2) years of related experience Specialty Pharmacy Operations, Customer Service, Payer Account Management, etc.)
- Bachelor’s degree in a related field of study and/or equivalent experience
Responsibilities
- Effectively communicate with relevant functional areas / personnel and provide account level insights to establish institutional knowledge.
- Partner with Reimbursement and Market Access teams to attain expected results for payer plan changes/modifications.
- Collaborate with Sales and Brand Marketing counterparts and provide specific HCP and payer insights.
- Ensure compliance with all manufacturer corporate policies, applicable laws and industry standards.
- Provide support and educate on non-promotional processes including services provided by external patient support partners (Copay, Free Drug, Quick Start, PA Support).
- Have exceptional attention to detail in analyzing data and identify areas of opportunity.
- Create strategic relationships with each assigned Specialty Pharmacy and effectively manage pull through performance.
- Exceptional working knowledge of Specialty Pharmacy Practice Operations including understanding of the patient and HCP experience.
- Oversight of Pharmacy Key Metrics to identify trends related to the patient journey and manage the specialty pharmacy to identify actions that can improve the patient experience.
- Determine/Implement Pharmacy Process Improvement plans to increase the Pharmacy’s Key Metric Results.
- Lead Cross Functional Pharmacy Quarterly Business Reviews, including scheduling and confirming areas of opportunity with the pharmacy to support Sanofi’s business.
- Daily Operational management of the pharmacies meeting requirements of internal and external customers.
- Invoice management for the Enhanced Specialty Pharmacies provided by the specialty pharmacies.
- Guide analytical stake holders to build/determine pharmacy performance in key metrics and understand what is impacting the key metrics.
- Provide feedback and set expectations to pharmacies that are not performing well and build a plan for improvement.
- Support Sanofi’s data aggregation partner to ensure pharmacies meet service level expectations for data quality: timeliness; completeness; accuracy; etc.
- Ability to think strategically and create HCP & Patient solutions identified through data assessment.
Preferred Qualifications
- Ability to leverage networks and lead change while achieving business goals.
- Demonstrated ability to challenge status quo, be persistent and resilient.