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Senior Manager – Field Operations

Senior Manager – Field Operations

CompanyAirbnb
LocationSan Francisco, CA, USA, Los Angeles, CA, USA, New York, NY, USA
Salary$196000 – $245000
TypeFull-Time
Degrees
Experience LevelSenior, Expert or higher

Requirements

  • 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments
  • Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth
  • Meaningful experience leading a consumer-oriented and customer-centric business or brand
  • Consumer-centric mindset and evidence of delivering world class product/service
  • Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management
  • Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards
  • Expertise in market-level growth strategies, supply acquisition, and performance optimization
  • A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation
  • Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success
  • Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives
  • Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth
  • Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges
  • Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes

Responsibilities

  • Build, lead and mentor a team of Market Managers across the US, Mexico and Brazil, driving operational excellence and accountability
  • Curate a world-class community of hosts that share their passion with our customers
  • Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies
  • Ensure the alignment of local initiatives with broader business goals and performance metrics
  • Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership
  • Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations
  • Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences

Preferred Qualifications

    No preferred qualifications provided.