Senior Manager – Fraud Operations

Senior Manager – Fraud Operations

Requirements

• Undergraduate degree
• 10+ years relevant experience

Responsibilities

• Oversee a function of Fraud professionals providing operational support to partners
• Participate in enterprise wide or Customer focused special projects
• Oversee research, development and implementation of new processes, technologies or operating models
• Work autonomously as the leader of the team and develop group policies and procedures in coordination with leadership team and colleagues and ensure adherence to approved internal Fraud policies, procedures, standards and guidelines in addition to those federally mandated
• Coordinate department compliance with overall Fraud division guidelines as well as regulatory agencies
• Primary escalation point for significant risk matters / exceptions
• Take corrective action and recommend and implements changes to procedures as required
• Participate in responding to periodic exams/audits various regulatory bodies
• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Coordinate group technology support, including vendor research databases
• Monitor performance of Fraud systems and communicate feedback to executive management, internal technology partners and directly to vendors as appropriate
• Integrate new systems and upgrades into Fraud operations as needed
• Plan and execute on strategic activities, review and communicate results, and adjust tactics accordingly
• Responsible for the strategic design of the Fraud team working with Managers to ensure adequate staffing and evaluations
• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain knowledge of end-to-end processes and internal / external partners and regulatory requirements
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long term plans for own area and influences plans well beyond area managed
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversee and lead a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Set operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area (e.g. 12 months or greater)
• Generally reports to business management executive

Preferred Qualifications

No preferred qualifications provided.