Senior Manager – High Risk Client Management – Canadian Wealth Management

Senior Manager – High Risk Client Management – Canadian Wealth Management

Requirements

• 5+ years of demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and / or a law enforcement / regulatory background and/or banking background
• Knowledge of AML compliance requirements and regulations for Canada and other jurisdictions where RBC operates
• Knowledge of regulatory requirements such as: AML –Canada, OSFI, OFAC, OCC, Bank Act, CPA, IDA/OSC, BSA, PIPEDA
• Awareness of business applications, industry standards and service management
• Awareness of banking products, requirements and regulations
• Post-secondary education or equivalent experience
• Skilled in Microsoft Office Outlook, Excel, Word applications. – (Level 2 or above)

Responsibilities

• Oversee the prioritization and management of HRCM EDD risk assessment workflow for the Canadian Wealth Management units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD
• Partner with relevant stakeholders to ensure that HRCM risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
• Responsible for the oversight of timely, accurate, and complete files across the Team, including the consistent and standard use of the case management tool, approval matrix, etc.
• Responsible for oversight of the queues, productivity and ensuring appropriate benchmarks are met. Where challenges exist, ensures performance management of underperforming staff is applied
• Oversee management of the HRCM processes (including on-boarding and periodic review) and ensure, where applicable, all regulatory timeframes are met
• Approve risk assessments where required for High Risk Clients, partnering with the appropriate Money Laundering Reporting
• Create an environment and culture that allows us to attract and retain high performing employees
• Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management
• Provide candid and actionable feedback, coaching and development on progress toward goals and behaviours exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values
• Assist the Director, HRCM in creating, reviewing, or maintaining HRC policies and procedures
• Liaise and partner with the Risk Strategy & Analytics and Program & Innovation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects

Preferred Qualifications

• CAMS designation
• Language Skills (Chinese)