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Senior Manager – IT Help Desk
| Company | IXL Learning |
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| Location | San Mateo, CA, USA |
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| Salary | $155000 – $185000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- BA/BS degree required
- 10+ years of hands-on help desk experience
- 5+ years of professional experience in Help Desk management
- Experience with macOS, Windows and Linux systems and A/V conference room support
- Mobile device management (MDM) experience
- Exceptional leadership skills
- Advanced troubleshooting skills
- Excellent written and verbal communication skills
- Ability to manage priorities in a fast-paced setting
- Customer-first mindset
Responsibilities
- Provide leadership to the IT Help Desk specialists
- Champion an outstanding employee experience
- Solve complex challenges by troubleshooting employee issues
- Keep everyone informed with proactive communication
- Take the lead on technology management
- Maintain onboarding and offboarding processes
- Drive operational excellence by developing and refining metrics
- Empower your team through coaching and training
- Collaborate with organizational leaders to implement initiatives
Preferred Qualifications
No preferred qualifications provided.
