Senior Manager – Operations Enablement
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years experience as a communications professional (esp technical writer)
- Demonstrated ability to work with a range of stakeholders, including technical professionals
- Strong organizational, project management and time management capabilities
- Independent self-starter, deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Responsibilities
- Establish and manage an Executive Steering Group (ESG) and a Disaster Recovery Working Group (DRWG) for communications and collaboration throughout the enterprise.
- Establish a documentation process from Draft through to Approved, with an annual review process thereafter.
- Build and manage our library of knowledge articles and reference materials.
- Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
- Manage the implementation of multiple concurrent initiatives of varying complexity in a time efficient manner. Monitor and control activities according to plan.
- Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate.
- Contribute to ongoing administrative program activities as required.
Preferred Qualifications
- Experience in a financial institution or technology environment
- PowerPoint addiction; we love our ppt decks
- Experience with ServiceNow knowledge base module