Senior Manager – People Operations

Senior Manager – People Operations

Requirements

• 10+ years of experience in HR operations, shared services, project/system implementation, or change management.
• 5+ years of people management experience, managing diverse and geographically dispersed teams. (Experience in USA and Ireland preferred)
• Expert proficiency with JIRA and Workday, including process optimization and re-engineering.
• Strong analytical mindset with a data-driven approach to decision-making and continuous improvement.
• High attention to detail and confidentiality in handling sensitive HR data.
• In-depth understanding of HR and talent processes, with experience designing and testing workflows and reports.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Responsibilities

• Lead, mentor, and develop a high-performing People Operations team, promoting collaboration, accountability, and continuous skill growth.
• Establish best practices and cultivate a culture of operational excellence to enhance the employee experience.
• Oversee daily People Operations processes (Recruit to Retire), ensuring scalability, compliance, and efficiency.
• Create operational excellence across HR functions, including benefits, employee relations, global mobility, payroll, and compensation.
• Partner with Centers of Excellence(HR, Legal, Talent & Payroll) to identify opportunities to expand shared services and enhance HR operations.
• Ensure data accuracy and integrity across HR systems, maintaining high standards for data governance.
• Maintain process documentation to support clarity, consistency, and autonomy.
• Monitor SLAs, and ticket volumes, implementing improvements to enhance the employee experience and reduce support requests.
• Perform regular audits with a focus on operational excellence.
• Introduce and implement programs that align with company culture while improving operational efficiency and employee satisfaction.
• Leverage HR analytics to drive data-driven decision-making and strategic workforce planning.
• Develop governance structures following HR guidelines to ensure smooth integration of new processes and system enhancements.
• Communicate priorities, roadmaps, and key updates to stakeholders, leading end-user training and managing system adoption, ensuring transparency and alignment.
• Collaborate with HRIS teams to optimize JIRA and Workday for automation, knowledge management, and case handling.

Preferred Qualifications

No preferred qualifications provided.