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Senior Manager – Pharmacy Workflow Innovation
| Company | CVS Health |
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| Location | Smithfield, RI, USA |
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| Salary | $82940 – $182549 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Strong work ethic
- Self-starter
- Highly productive in a dynamic, collaborative environment
- Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities
- Extensive knowledge of retail pharmacy operations
- Experience in process innovation, including process and system diagnosis, business case development, solution definition, process mapping, and new system development
- 8+ years of total business experience
- 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
- 8+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
- 8+ years influencing with and without authority
- 8+ years leveraging data to support strategic plans and return on investment
- 8+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
- 8+ years’ experience engaging and inspiring a team to reach optimal business outcomes together
- Bachelor’s degree, or equivalent experience
- Travel – up to 25% travel expected, based on needs of the business
Responsibilities
- Establishing a clear, prioritized activity roadmap that successfully delivers the company’s ambitions
- Proficiency in working with data to develop measures and metrics that yield actionable insights to business owners
- Ability to drive efficient and effective planning processes by implementing and upholding a strong project management discipline
- Ability to influence at all levels – up to and including Retail SVPs
- Assigns appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion
- Leverages thought partners as needed to create and revisit the strategy
- Navigates ambiguity and change to achieve goals despite potential obstacles
- Creates strategies that continuously improve our programs and/or processes that drive service and productivity improvement
- Leads and participates in meetings/calls with corporate partners and retail executives
- Aligns the team to establish, update and maintain a clear set of actions across retail
- Follows up on strategic initiatives and KPI performance
- Champions innovation by bringing ideas to own VP & SVP as well as the broader Retail Leadership Team
Preferred Qualifications
- 10+ years of total business experience
- 10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
- 10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
- 10+ years influencing with and without authority
- 10+ years leveraging data to support strategic plans and return on investment
- 10+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc.
- 10+ years’ experience building high-performing teams
- 10+ years’ experience engaging and inspiring a team to reach optimal business outcomes together
- Advanced knowledge of workforce management processes and extensive knowledge of retail business operations, including pharmacy
- Master’s degree
