Senior Manager – Special Loans and Advisory Services
| Company | Royal Bank of Canada |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
- Creative problem solving skills, with the ability to work effectively under pressure.
- Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
- Ability to successfully utilize internal networks to assist with problem resolution.
- Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
- Teamwork and cooperation – building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
- Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense
Responsibilities
- Apply a continuous-improvement approach to achieving superior client experience.
- Take ownership of client problems at first point of contact.
- Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
- Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
- Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
- Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
- Maintain a strong and positive presence at assigned Commercial Centers, e.g. in person/ by phone/at conferences/, to promote and leverage opportunities through Advisory Services and Learnings, as appropriate.
Preferred Qualifications
- 5+ years of experience as a Commercial Account Manager
- Risk Management knowledge
- Commercial product knowledge
- Proficiency with Bank technology- Knowledge of Microsoft Applications – at a minimum Basic Word, Excel, Power Point.