Senior Network Technician

A minimum of 6 years experience with server, storage, and networking hardware in various enterprise-level environments.
Ability to travel domestically up to 85% – 90% of the time
Ability to conduct clear and concise communication in English (written and verbal)
Strong attention to detail and quality
Basic knowledge of subnetting (Ex. 255.255.255.0 = /24)
Ability to identify power circuits and circuit breakers
Ability to properly identify various device port assignments
Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30…etc).
Thorough understanding of console connectivity and OOB management functionality
Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet).
Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics).
Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels and ends).
Ability to properly run power/data cables, label and dress to Trace3 standards
Thorough comprehension of fiber and copper patch panel function and A-Z port identification

Perform independent analysis and provide tailored recommendations to customers regarding their unique IT hardware in production and lab environments.
Independently research /resolve unforeseen technical problems, with only general oversight or supervision.
Recommend network layout in conjunction with building structural components to safely and securely accommodate wall-mounted infrastructure.
Provide infrastructure, cabling, and device installation/decommissioning for all types of enterprise-level equipment and infrastructure in various environments, ensuring that there is no negative impact on production networks.
Identify and configure OOB management interfaces on various devices for remote access (computing, storage, and networking).
Perform firmware and/or troubleshoot BIOS updates on server, storage, and networking hardware platforms.
Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers designed to meet customers’ unique needs.
Develop documentation to maintain accurate records of customer computers, servers, and network systems.
Conduct client-facing meetings (in person/virtual) professionally.
Assist in performing root cause analysis
Determine when/if escalation to management is necessary
Provide guidance to lower-level technicians to ensure best practices are met
Provide remote console access to various devices via WebEx, Teams, or Zoom screen-sharing
May perform other duties as assigned by supervisor