Senior Operations Consultant
| Company | Bank of America |
|---|---|
| Location | Charlotte, NC, USA, Spokane, WA, USA, Deerfield Beach, FL, USA, New York, NY, USA, Wilmington, NC, USA, Atlanta, GA, USA |
| Salary | $71000 – $102400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor degree in Business, Finance, or related field or equivalent professional experience
- 5-7 years of experience in acquiring: could include managing functions that support operational activity such as settlement and funding, training, quality programs, and process improvement
- 5+ years preferred experience in Merchant Services
- Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees
- Excellent interpersonal, written, and oral communication skills
Responsibilities
- Resolve day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s)
- Lead the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement
- Serve as a Subject Matter Expert and a business process expert in merchant services products and solutions
- Provide core processing oversight of vendor and performance of those functions and serves as a point of escalation
- Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research
- Lead in the design, development and implementation of complex products, systems and services in an operations environment
- Manage projects and direct activities of a team related to special initiatives of an operations nature
- Function as the technical expert in their assigned area
- Provide work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives
- Build strong relationships with Business Partners across LOBs, including EMEA vendors
- Have in-depth understanding of the business unit’s operations processes and implications on other groups within the operations function and other divisions within the company
- Set goals and monitor progress toward metrics, providing guidance and support in meeting goals
- Report success of the operations and identify bottlenecks in the process
- Prepare and deliver reports to management and senior executives
- Identify best practices; advise on quality and productivity improvements
Preferred Qualifications
- Experience in back office Operations (Customer Service, Settlement Operations, Disputes, International support) preferred
- International experience highly preferred including Multi-Currency, Dynamic Currency, EMEA, Canada, etc.
- Project Management skills