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Senior Operations Manager – Central Operations
| Company | Commure |
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| Location | Mountain View, CA, USA |
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| Salary | $120000 – $150000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company
- Experience with data analysis and developing data-driven solutions to new challenges
- Deep experience in data analysis (SQL and excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process.
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
- Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
- Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer’s requests
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
- Proficient in Retool, Gsuite is a plus
Responsibilities
- Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Breakdown complex, challenging business problems
- Own execution and outcomes
- Drive operational metrics (process throughput, defect rate, etc.)
- Understand the business in-and-out to be proactive about solving emerging problems
Preferred Qualifications
- Experience in the RCM (Revenue Cycle Management) space is a bonus
