Senior Operations Support Engineer
| Company | Manulife Financial |
|---|---|
| Location | Toronto, ON, Canada, Kitchener, ON, Canada |
| Salary | $94220 – $174980 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or equivalent in computer science or other technical, scientific field.
- Minimum 3+ years in role of Senior Operations Engineer.
- Experience with ITIL processes – Incident and change management
- Experience with SNOW, JIRA and ticketing workflows
- Ability to be a problem solver to address problems and drive determination of root causes.
- Ability to program (structured and OO) with one or more high level languages, such as React, Node.js, JavaScript or similar.
- Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler and Monitoring tools like New Relic, Devo and Azure Data Explorer (ADX)
- Experience with working and supporting Microsoft .Net technologies applications, micro services hosted on Azure Kubernetes clusters
- Experience with Agile (Scrum or Kanban), Jira and ServiceNow.
Responsibilities
- Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding.
- Partner with development teams to improve services through thorough testing and release procedures.
- Participate in system design consulting, platform management, and capacity planning.
- Create sustainable systems and services through automation and uplifts.
- Maintain the reliability of system with accurate monitoring and alerting with well-defined service level objectives as per Application Criticality Framework
- Facilitate incident investigations and triage for complex issues
- Demonstrate a proactive approach to spotting problems, areas for improvement, and performance bottlenecks by building and enhancing automation.
- Identify and implement opportunities for automation within the Support environment to optimize effort
- Coaching/Mentoring of more junior Support team members with technical review and analysis of problems
Preferred Qualifications
- Previous success in technical engineering or application support.
- Coding experience beyond simple scripts.
- Knowledge of site reliability engineers (SREs) concepts.
- Experience with monitoring and alerting applications such as Moogsoft, Dynatrace, DEVO, New Relic or other similar tools.