Senior Platform Engineer – Citrix/AWS
| Company | Capital One |
|---|---|
| Location | Plano, TX, USA, McLean, VA, USA, Richmond, VA, USA |
| Salary | $115900 – $145500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- High school diploma, GED, or equivalent certification
- At least 4 years of experience with Citrix applications or Virtual Desktop platforms (Citrix Studio, Citrix Director, Workspace Environment Manager, Dizzion or AWS Workspaces)
- At least 3 years with scripting experience (PowerShell or Python)
- At least 2 years of experience in AWS environments
- At least 2 years of experience with endpoints
Responsibilities
- Deployment, management and maintenance of Virtualization platforms (Amazon Workspaces and Citrix) in Amazon Web Services (AWS)
- Escalate and drive issues related to support of virtualization platforms
- Join high severity incident calls and lead troubleshooting efforts for a quick recovery
- Identify, diagnose and resolve Windows based desktop vulnerabilities
- Monitor, troubleshoot, and escalate production problems as per operations processes affecting desktop infrastructure
- Work collaboratively with other IT team members to resolve complex issues and implement improvements
- Create and maintain comprehensive documentation for all IT systems and services the team supports
- Train users on software and promote IT policies and procedures
- Engage in service capacity planning, demand forecasting, and system tuning
- Excellent problem solving, oral, and written communications
Preferred Qualifications
- Bachelor’s Degree or military experience
- 6+ years of experience with Citrix applications or Virtual Desktop platforms (Citrix Studio, Citrix Director, Workspace Environment Manager, Dizzion or AWS Workspaces)
- 4+ years of experience supporting Windows-based virtual desktops
- 4+ years with scripting experience (PowerShell or Python)
- 4+ years of experience with network architecture and troubleshooting firewall issues
- AWS Certified SysOps Administrator, AWS Solutions Architect Associate, Citrix Certified Associate – Virtualization (CCA-V) or similar cloud certification