Senior Product Advocate

Software Engineering or Development experience, and a desire to be customer-facing.
Understand what’s relevant to design and implement reliable, scalable, high-performing Web based solutions.
Knowledge of Authentication and Authorization protocols and frameworks such as SAML, OIDC and OAuth.
Experience working with REST APIs and SDKs.
Comfort working with cloud-based source control systems such as GitHub.
Development experience on the server side as well as client-side application design.
Adaptability and comfort in fast-paced, iterative environments with a strong focus on experimentation.
Exceptional communication skills and the ability to simplify complex concepts for technical and non-technical audiences.

Provide technical guidance and support while showcasing Auth0’s value with self service customers to drive product adoption.
Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
Maintain a broad and deep technical understanding of the Auth0 product and the underlying technologies and protocols.
Collect, analyze, and share customer feedback gathered through customer interactions and NPS surveys with internal Product and Documentation teams.
Build and execute well-defined, outcome-focused POCs.
Conduct experiments to identify effective engagement strategies for scalability.
Work with the PLG team to create new experiments, and expand existing developer materials such as demos, videos, workshops, tutorials, white papers, conference presentations, and webinars for a non-technical audience.
Stay current on industry trends through self-study, research, and online courses.

Previous experience in a technical support or Solutions Engineer role.
An understanding of cloud deployment stacks such as AWS and Azure.
Experience in developing mobile applications and understanding the identity layer integration involving devices.
Experience working with Auth0.