Senior Product Designer – Serve

Senior Product Designer – Serve

Requirements

• Bachelor’s or Master’s degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience.
• A strong portfolio showcasing high-quality, user-centric design work and innovative solutions.
• 5+ years of experience in product design, with a proven track record of leading successful design projects.
• Skilled Figma designers; open to candidates with transferable experience from Sketch, or similar design tools.
• Strong ability to think strategically and translate business goals and user research into compelling design solutions.
• Excellent interpersonal communication, and collaboration skills, with the ability to work effectively across diverse teams and with varied levels of investment across projects.
• Deep familiarity with designing for consumer-facing products, ensuring solutions remain robust and intuitive for millions of users.
• Experience integrating advanced analytics/metrics into the design process, using data to continually refine user flows and interfaces.
• Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508.
• Adept at orchestrating cross-platform consistency to deliver a cohesive user journey for broad audiences.
• Comfort adapting to rapid iteration cycles and agile environments, ensuring that design solutions evolve quickly alongside product updates.
• Demonstrated leadership skills with the ability to mentor junior designers and lead projects to successful outcomes.
• Deep commitment to user-centered design principles, with a track record of developing user-friendly and accessible products.

Responsibilities

• Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve, our consumer white-label ordering platform.
• Contribute to ideation sessions, workshops, and early concept development to explore and refine ideas as a team.
• Translate complex requirements into intuitive, accessible experiences that meet both user and business needs.
• Lead prototyping and user testing efforts to gather feedback and iterate toward the best possible solution.
• Champion a research-informed design process—embedding insights from user studies, analytics, and feedback loops throughout.
• Mentor junior designers and support team growth through thoughtful critique and coaching.
• Actively use and evolve our design system, ensuring consistency while proposing new patterns as needed.
• Inform product strategy through design thinking, offering perspectives that shape the roadmap and support strategic goals.

Preferred Qualifications

• Experience in SaaS B2B environments, showcasing an understanding of the unique challenges and opportunities in business-to-business software solutions.