Senior Product Manager

7+ years as a B2B SaaS Product Manager, preferably with AI and LLM experience for business applications.
Experience with construction/real estate technology desired but not required.
Experience both maturing existing products and incubating new ones from 0 to 1.
Persuasive, results driven influencer with outstanding interpersonal skills.
Exceptional verbal and written communicator.
Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
Team player who can work effectively in teams of technical and non-technical individuals.
Skilled at collaborating with diverse teams.
Ability to learn and drive outcomes with minimal supervision.
Bias towards action, gravitating towards environments with outsized influence on customer and colleague outcomes.
Strong sense of empathy and desire to improve the lives of those who work in the built world.
Fascination with technology, artificial intelligence, and their impact on the world.
Experience working in JIRA to manage the SDLC in a SOC2 Type II environment.
Must be located in a US time zone (and US or Canada only – must be able to travel to the US).

Serve as the voice of the customer by conducting regular, structured discovery sessions with customers and prospects, organizing the information to inform strategic recommendations around prioritization.
Manage internal and external expectations around priorities and delivery timelines, using roadmaps to visually stimulate conversation about what we should build and why to deliver which outcomes.
Constantly advocate for the good of the business in every interaction and decision, tempering emotions, pressure, and even personal preference to be as objective as possible.
Collaborate with Implementations, Sales, Marketing, and Ops to ensure a smooth and successful customer experience with any new launch or product iteration.
Contribute to scale efforts by establishing and improving SDLC processes and contributing to best practices.
Own the processes and tooling to ensure critical data is being captured around customer usage, activity, and adoption.
Provide consistent feedback to Sales, Marketing, and Implementations to constantly optimize customer expectation management, communication, onboarding, training, and stabilization.
Enhance the company’s outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities.
Work with the VP of Product to continue to level up SDLC at Trunk Tools to optimize for data-driven decision making, achieving desired business outcomes, and amplifying the voice of the customer to internal stakeholders.