Senior Product Support Specialist

2+ years experience in Customer/Product Support role, SaaS Experience a plus!
You are technically savvy with a curiosity for how software works and passion for innovation.
You have excellent written and verbal communication skills, with a great understanding of grammar.
You have high attention to detail and ability to troubleshoot.
Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing).
Able to work independently, make swift decisions, and adapt quickly to changing demands.
Demonstrated ability managing priorities and adapting in a fast-paced environment.
Experience working Ticketing systems (JIRA/Zendesk)
Working knowledge with MS Office 365, Azure, One Drive, and Google Workspace, including Google Drive.
In-depth knowledge of computer hardware, software, and networks. IT experience is a plus!
Experience with Mobile Device Management, Enterprise Mobile Management, and Mobile OS systems: iOS and Android is a plus!
Your north star is a focus on always aiming to solve the problem at hand and preventing the next, with a high attention to detail.

Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime.
Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.
Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams.
Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer to our Product and Engineering Teams.
Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service.
Develop both technically and professionally through these internal connections.
Benefit from ongoing training and continued education on topics and opportunities such as tooling, web development, project management, and personal development.

No preferred qualifications provided.