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Senior Program Manager – Fraud Operations – Technical
| Company | Remitly |
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| Location | Seattle, WA, USA |
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| Salary | $144000 – $170000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 4+ years of experience in Program Management
- Direct experience in fraud program management or fraud operations.
- Experience leading end-to-end program delivery across large teams.
- Record of driving change and communicating results to stakeholders and senior leaders.
- Experience applying root cause analysis to understand issues and develop preventative measures.
- Experience interpreting metrics, recognizing trends, and communicating with analytics teams.
Responsibilities
- Oversee the Fraud Operations Program’s vision, strategy and outcomes.
- Plan and execute the Customer Success response to fraud attacks to minimize fraud losses.
- Lead global implementation of Fraud Operations projects at scale, in partnership with our rapidly growing Operations teams across sites (Seattle, Manila, Managua, Barranquilla, and Hyderabad).
- Investigate painful customer experiences, measure impact to the business, and collaboratively solve problems.
- Work with multiple teams to analyze risk trends, deploy interventions and monitor effectiveness.
- Maintain SOPs and training for all investigative processes to ensure agents are equipped to resolve issues on the first attempt with high customer satisfaction.
- Partner with internal leaders to land change and growth projects for Operations teams.
- Manage program communications, including program strategy, priorities, and project updates.
- Collaborate with Product Management to define requirements related to operational needs.
Preferred Qualifications
No preferred qualifications provided.
