Senior Regional Property Manager

Senior Regional Property Manager

Requirements

• 7+ years of property management experience handling customer service and administrative issues related to real estate management.
• Experience supervising, directing, and managing property management teams.
• Experience managing and directing regional and property level financial planning and reporting.
• Experience managing sub-regionally scaled maintenance capital projects.
• Proficiency in Microsoft Office and standard real estate software programs
• Ability to communicate effectively with large teams and across disciplines.
• Ability to interpret property-level and corporate documents such as tenant leases, building plans and related specifications, operating and maintenance instructions, and policy manuals.
• BA or BS in Finance, Real Estate, Business Management; CPM/RPA designation preferred.

Responsibilities

• Organize and develop sub-regional property management teams for performance through hiring, high ethical standards, positive leadership, accountability, coaching, annual and bi-annual performance appraisals, and strategic direction.
• Actively manage staffing levels, personnel costs, and personnel counts to support an efficient organizational structure based on portfolio size and scope.
• Act as a liaison with other departments within the firm to build on a culture of collaboration, interdepartmental efficiencies, and a high-level of internal customer service.
• Ensures that market-level property management teams are executing a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively meeting and engaging with tenants on a regular basis.
• Ensures that the move-in/move-out process within their assigned markets is being executed efficiently.
• Ensures that market-level property management teams are maintaining low levels of accounts receivables through regular tenant contact, processing of collection notices, and tenant account management.
• Ensures that property management teams within their assigned markets are providing a high level of support to local asset management teams to minimize downtime of vacant units and maximize tenant retention.
• Develops and executes preventative maintenance programs for the assigned portfolio to extend the life expectancy of building elements.
• Actively manages sub-regional and market-level service contracts to ensure that property management teams are leveraging scale, minimizing costs, and consolidating vendor partners.
• Tours properties within the assigned portfolio regularly to ensure properties are being maintained to ARES property standards, liabilities are being minimized, and capital projects and other property-level projects are being completed in accordance with budget and timing.
• Coordinates, develops, and facilitates the annual budget and 10-year capital plan process for the sub-region to ensure that the market-level property management teams are meeting internal timing expectations and achieving accurate property-level operating and capital expenses.
• Actively manages financial performance through expense approvals, strategic property-level spending, monthly financial reporting, regional variance reporting, and regional expense accrual submittals.
• Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transactions teams.

Preferred Qualifications

• CPM/RPA designation preferred.