Senior Renewal Manager
| Company | Cyberark |
|---|---|
| Location | Stamford, CT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 2+ years of experience with software/subscription renewals – experience in SaaS environments a plus.
- Ability to effectively present to and communicate with customers at the executive level.
- Proficiency in contract negotiations and a consistent track record of quota achievement.
- Excellent organizational and time-management skills.
- Excellent customer management skills; including sales, account management, and customer service.
- Ability to identify areas of process improvement and efficiency.
- Required language: German
Responsibilities
- Protect and Grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts before expiration.
- Engage customers in conversations to understand budgets, key stakeholders, approval processes and timelines.
- Understand customer needs and demonstrate account management capabilities to bring renewal to closure.
- Responsible for managing quote to close process for all renewals within an assigned territory.
- Accurately, review, prepare and present renewal sales quotes, at least 90 days in advance of expiration.
- Accurate quarterly forecasting.
- Effectively defend against competitive pressures, within perpetual and SaaS environments, and uncover additional expansion opportunities.
- Partner closely with Customer Success to understand the health status of customers and drive adoption.
- Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and multi-year options related to subscription renewals.
- Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed.
- Proficiency in navigating and nurturing Distribution and Channel relationships.
- Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests to bring renewals to closure.
- Meet and exceed annual and quarterly revenue goals.
Preferred Qualifications
- Proficiency in SFDC, CPQ, Microsoft Office Suite is preferred.