Senior Risk Operations Manager
| Company | Airwallex |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Description
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
About the team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company’s growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
What you’ll do
As a Senior Credit Risk Operations Manager, you will conduct credit risk reviews of Airwallex’s clients to help build a strong and diverse portfolio of customers and apply appropriate risk-mitigation measures across Airwallex’s suite of products. The team works collaboratively with merchants, business development teams, transaction risk analysts, compliance and legal departments to support growth objectives while mitigating and managing risk.
This role is based in San Francisco with a hybrid work schedule.
Responsibilities:
Manage our credit risk exposure across all relevant product offerings
Evaluate credit risk across payment acceptance for credit cards, bank payments, local payment methods
Drive our Know-Your-Business (KYB) processes and evaluate prospective merchants to build a diversified portfolio
Define and drive our global credit risk performance KPI and ensure KPI achievement
Establish and continuous iteration around credit risk management (incl. vetting, investigating and monitoring) related standard operating procedures
Provide full transparency and visibility of global credit risk performance via structured risk dashboard and reporting
Proactive global stakeholder management and engagement to continuously improve risk awareness
Who you are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
4+ years of experience in risk operations or a similar field
Strong analytical and problem-solving abilities, with a keen eye for identifying and addressing challenges
Skilled in analyzing feedback patterns and leveraging insights to drive process and product enhancements
Excellent written and verbal communication skills, ensuring clarity and effectiveness
Ability to thrive both independently and collaboratively in a dynamic, fast-paced environment
Proven track record of managing multiple priorities while meeting deadlines efficiently
Meticulous attention to detail and a commitment to accuracy
Deep empathy for entrepreneurs and a passion for solving problems that empower businesses
A proactive mindset, with the ability and willingness to challenge the status quo
Ownership-driven, accountable, and motivated to achieve ambitious goals
Preferred qualifications:
Expertise in risk assessment and mitigation strategies within financial technology
Advanced proficiency in data analysis tools, including SQL
Familiarity with risk management concepts such as card brand monitoring, compliance, and KYB/KYC requirements
Experience managing financial partnerships and relationships
Background in regulatory compliance within financial services
Demonstrated success in tracking operational metrics and driving process improvements
In-depth knowledge of payment processing systems and their associated risks
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Benefits
Not Specified