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Senior Sales Enablement Manager
Company | Intercom |
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Location | San Francisco, CA, USA |
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Salary | $154475 – $179525 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Senior |
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Requirements
- 5+ years in a Sales Enablement or a quota carrying sales role in a SaaS organization
- Experience in delivering training both in-person and remotely
- Experience in designing self-paced learning interventions
- The ability to work cross-functionally and with senior leadership
- Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time
- An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time
- Working knowledge of sales process and success criteria
- Analytical mindset with the ability to measure and report on the effectiveness of training programs
- Excellent communication (verbal, written, and presentation) and interpersonal skill; positive, flexible attitude
- Group facilitation skills; running workshops, role plays and hands-on learning activities
- Ability and willingness to learn and develop new skills
- Highly organized, great attention to detail, and deadline driven
- Successful experience in deal coaching
Responsibilities
- Collaborating closely with Product Marketing to ensure that launch assets are tailored to meet the needs of the field and drive successful product launches
- Developing and executing a content management strategy to distribute sales and customer success content effectively across regions
- Scoping knowledge gaps and enablement requests to assess the right enablement approach
- Managing communications and calendars related to training programs
- Design, development and delivery of education programs, utilizing blended learning methods
- Facilitating training sessions (in-person and virtual)
- Implementing effective post-training communications and access to resources
- Onboarding new sales team members in the region
- Implement metrics to assess the effectiveness of training programs and identify areas for improvement. Provide regular feedback to stakeholders on training outcomes
- Develop and maintain high-quality training materials, including presentations, guides, and interactive content, that are engaging and effective in driving sales performance
- Act as a resource for the sales team, providing ongoing support, coaching, and mentoring to ensure successful adoption of training programs and continuous skill development
- Lead enablement programming as the single-threaded-owner for global initiatives and tiger teams where needed
Preferred Qualifications
- Experience at a high growth SaaS company
- A background in Command of the Message
- Experience using Salesforce.com, Outreach, 6Sense, Gong
- Worked in a globally distributed team