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Senior Sales Manager – Market or Segment
| Company | Montage International |
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| Location | Healdsburg, CA, USA |
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| Salary | $85000 – $100000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- proven track record in sales within the luxury hospitality industry (Midwest and/or Southeast market experience)
- in-person attendance at least 3 days a week, showcasing dedication to fostering strong partnerships
- Bay Area residence, ensuring active involvement with the destination and the on-property resort team
- Hotel operations background
- Ability to travel and work independently
- Capable of planning and executing sales trips (local, domestic, international) including detailed follow through
- Professional appearance & demeanor
- Strong client/guest service skills
- Working knowledge of reservations and sales & catering systems
- Ability to portray the hotel as the unique hotel that it is
- Ability to make verbal and written presentations to both large and small groups
- Pre-opening sales and operations experience
- Knowledge of Delphi, Opera and Microsoft Office software
- Familiar with travel throughout key US cities
- Knowledge of (high-end) industry publications, general marketing and public relations skills
Responsibilities
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site visits and written communication
- Prepare correspondence to group accounts in timely manner
- Account management using DELPHI + sales/account management software
- Prospect for new business, creating new leads and awareness of the hotel
- Travel to strategic trade shows and customer events
- Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
- Partners with counterpart to effectively manage the business opportunity
- Responds to and manages larger and more complex incoming opportunities for the property
- Focuses efforts on accounts with significant potential sales revenue
- Develops effective sales plans and actions
- Works with partners to develop creative ideas and proposals for events
- Maximizes revenue by upselling packages
- Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
- Closes the best opportunities based on market conditions and individual property needs
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
- Handles complex business with significant revenue potential as well as significant customer expectations
- Builds and strengthens relationships with existing and new customers to enable future bookings
- Develops relationships within community to strengthen and expand customer base for sales opportunities
- Provides excellent customer sales service in order to grow share of the account
- Manages and develops relationships with key internal and external stakeholders
- Utilizes intranet for resources, templates, and information
- Participates in site visits
- Develops and facilitates execution of contracts as required
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Executes the brand’s Customer Service Standards and property’s Brand Standards through the sales process
- Work with Director of Sales and other members of team to ensure adequate coverage of the Sales Department
- Field unsolicited leads as allocated
- Coordinate all details of bookings from these accounts with the assistance of Sales Assistant
- Work to achieve annual budgetary goals with respect to occupancy and revenue in group segment
- Achieve monthly and annual quotas
- Manage relationships with accounts and ensure that all information/history in daylight is current and accurate
- Continually update Delphi database with contact information
- Assist Director of Sales with development of sales strategies and planning
- Assist with preparation of annual rooms’ budget and marketing plan
- Act as a backup sales resource in any capacity including handling leisure and corporate business travel reservations when needed
Preferred Qualifications
No preferred qualifications provided.
