Senior Services Engagement Director – Professional Services
| Company | Genesys |
|---|---|
| Location | Texas, USA, Utah, USA, Wisconsin, USA, Oklahoma, USA, Missouri, USA |
| Salary | $122100 – $226900 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre-sales)
- Experience selling on prem to cloud transitions to drive revenue and market share.
- Previous Experience in CCaaS or CX Industry
- 5-7 plus years of sales experience in Cloud or SaaS-based software sales in a customer-centric organization.
- Working within or strong understanding of Professional Services is preferred.
- Strong account planning and management skills, including mature negotiation skills.
- Proven experience in communicating and presenting to executives and stakeholders at different levels.
- Proven ability to increase your pipeline within current customers as well as net new logos.
- Confirmed ability to lead complex sales cycle, with a successful revenue attainment track record.
- Ability to travel up to 50%.
Responsibilities
- Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans.
- Design and communicate persuasive content to capture the attention of our customers.
- Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.
- Meet and exceed all quarterly and annual financial targets.
- Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).
- Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.
- Ensure 100% customer satisfaction and retention.
- Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
- Ensure our solutions’ timely and successful delivery according to customer needs and objectives.
- Ensure customers are continuously updated on all the latest Genesys offerings.
Preferred Qualifications
- Working within or strong understanding of Professional Services is preferred.