Senior Software Support Engineer – Ip
| Company | Clarivate |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree in computer science, software engineering, or a related field or equivalent relevant work experience
- 2+ years of experience working in software engineering or a technical support role
- Work experience with web applications and event driven development
- Work experience with Three-Tiered Solution architecture
- 1+ year of experience with SQL and PL/SQL
- 1+ year of experience with Java 8+ and Spring framework
- 1+ year of experience with HTML and JavaScript
- 1+ year of experience with Angular and JSPs
Responsibilities
- Guidance to troubleshooting methodology
- Provide technical assistance to consultants
- Review, design, develop and maintain tools used to diagnose client’s environment
- Develop and release hotfixes (solutions) for critical issues when necessary
- Develop and test fixes to ensure quality delivery of fixed issues
- Analyze bugs, and proposing recommendation for fixes
- Proposing solutions or recommendations for those issues
- Analyze issues raised by our customers through the Software Support, Professional Services and/or DevOps teams
Preferred Qualifications
- Experience working with Angular and JSPs, XML/XSL
- Knowledge of debugging methods
- Familiar with Apache Tomcat
- Familiar with GIT
- Ideally knowledge of Entity Frameworks (such as Hibernate and Spring JPA) and AngularJS
- Experience with Agile methodologies
- Knowledge of JIRA, ideally Atlassian suite
- Experience in Intellectual Property and/or legal industries