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Senior Solutions Architect
| Company | Trace3 |
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| Location | Irvine, CA, USA |
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| Salary | $179800 – $212900 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree or foreign equivalent in Electronics and Communication Engineering, Electronics Engineering, Computer Science, or a related field
- 8 years of experience as a Sales Engineer, Network Engineer, Software Engineer, or a closely related role
- 8 years of experience with comprehensive technical Contact Center and Collaboration solutions
- Experience with Cisco U/PCCE solutions, including but not limited to: Cisco ICM, CVP, VVB, Finesse, CUIC, ECE, CUSP, CUBE, SIP, and server virtualization
- Experience with Cloud Contact Center (CCaaS) providers (E.g., Cisco, Amazon, NICE, Genesys, RingCentral or Five9)
- Experience mapping business needs to technology solutions
- Experience communicating effectively with clients at all levels and leading discussions and meetings with customers at a business and technical level
Responsibilities
- Build relationships with clients through technology and solutions
- Investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions
- Serve as a design architect with a focus on on-premise and cloud Contact Center
- Provide sales support and technical expertise on assigned engagements
- Assume responsibility for the pre-sales solution design(s) on qualified opportunities
- Develop an understanding of a Client’s vision, market position, and opportunities
- Work with account teams on proposals and create deliverables for the pre-sales process (Scope of Work, Bill of Materials, Solution Diagrams, etc.)
- Provide clients full support during a project’s lifecycle, including establishing technical and business requirements, justifications, developing technical designs, and creating detailed project plans
- Present proposed solutions to the customer and respond to any inquiries
- Proactively follow-up with customers as requested and required in a timely manner
- Provide on-site assistance, as needed, to address and resolve issues
- Work with vendors and manufacturers to maintain an up-to-date knowledge of their portfolios and offerings
Preferred Qualifications
No preferred qualifications provided.
