Senior Solutions Partner – Connected Experiences – Contact Center and Unified Communications
| Company | Verizon Communications |
|---|---|
| Location | Boston, MA, USA, Seattle, WA, USA, San Francisco, CA, USA, Raleigh, NC, USA, Chicago, IL, USA, Walnut Creek, CA, USA, New York, NY, USA, Denver, CO, USA, Portland, OR, USA |
| Salary | $122000 – $226000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree and four or more years of work experience selling consulting services.
- Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Proven track record of success in enterprise sales, with experience in selling complex solutions to mid and large enterprises (preferably in contact center or customer experience technology).
- Strong understanding of VOIP, unified communication and contact center technologies, including cloud platforms, AI, omnichannel solutions, and customer service software.
- Ability to effectively communicate and build relationships with senior-level executives, presenting both technical and business-focused value propositions.
- Exceptional consultative selling, negotiation, and closing skills.
- Experience in managing complex sales cycles and navigating large enterprise environments.
- Strong interpersonal and communication skills, with the ability to influence and lead conversations with clients.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
Responsibilities
- Identify and target enterprise accounts, focusing on building relationships with key business decision-makers (C-suite, IT, business line and operations leaders).
- Use a consultative sales approach to understand the customer’s business objectives, challenges, and requirements.
- Become a subject matter expert on our advisory services, customer experience, contact center, voice security, and calling/collaboration solutions.
- Work closely with internal stakeholders to develop customized sales strategies for each client.
- Manage the full sales cycle, from lead generation to contract negotiation and closing.
- Stay current with industry trends, competitive landscape, and emerging AI and digital technologies.
- Establish and nurture long-term relationships with clients to position the company as a trusted advisor.
- Partner with marketing, product, and account teams to support the development of go-to-market strategies.
- Meeting and exceeding assigned sales targets and initiatives.
Preferred Qualifications
- Experience with contact center technologies such as AWS Connect, Genesys, Cisco, CCAI or similar platforms.
- Sold strategic enterprise solutions encompassing IP Telephony (SIP), VolP/PBX, IPCC, Microsoft Teams/Webex calling, IP Consulting, Voice Security, Professional Services, or Outsourcing in a commissioned based environment.
- Bachelor’s degree in Business, Information Technology, or a related field.