Senior Specialist – Benefit Operations

Senior Specialist – Benefit Operations

Requirements

• Bachelor’s degree in Human Resources, Business Administration or related field or equivalent experience
• Minimum of 5-7 years of experience in benefits administration, Spain and Portugal experience strongly preferred
• Experience with benefits administration software and HRIS platforms required, familiarity with Workday and Darwin preferred
• Strong analytical and MS Excel skills with exceptional attention to detail and the ability to interpret and present complex benefits data
• Excellent written and verbal communication skills, with the ability to breakdown and explain complex benefits information to stakeholders at all levels
• Exceptional project management and organizational skills with the ability to manage multiple priorities and deadlines
• Fluent in English and Spanish required, bilingual Portuguese preferred

Responsibilities

• Responsible for implementations, enhancements, testing, deployment, execution, administration and communications of the Bristol-Myers Squibb (BMS) benefit plans and systems
• Partner with Benefit Strategists and Service Delivery Management to determine feasibility to successfully operationalize proposed benefit additions or modifications
• Oversee the daily administration of all company benefit, wellness and pension programs
• Identify opportunities for process automation, reducing manual tasks and creating streamlined and efficient processes
• Serve as main point of contact for our benefit administrators, carriers and vendors for all operational activities, including understanding of plan requirements
• Collaborate with internal and external partners (Communications, Payroll, Benefit Administrator, etc.) to ensure the successful planning and execution of enrollment windows
• Utilize ServiceNow ticket system to research and provide case resolution
• Compile and present relevant data for second-level appeals
• Review and make timely updates to employee reference materials and Knowledge Articles
• Prepare and submit and/or oversee vendor preparation of required government filings
• Prepare financial reports as needed. Create and manage POs. Process, audit and reconcile invoicing for carriers, vendors, etc.
• Assist with internal and external audits and benefit surveys, as required
• Coordinate M&A activities for Benefit Operations (employee data load date coordination, requirements and enrollment windows, plan for specific M&A concessions, obtain data for Prism reports and historic archiving requirements, etc.)
• Collaborate with internal partners, carriers and vendors, to create and provide training and resources for benefits offerings, including webinars, workshops and informational materials
• Monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost-saving, optimization and program improvements
• Stay informed about industry best practices, emerging trends and regulation changes as it pertains to benefit operations
• Special projects and seasonality of work may require the ability to work more than a 40 workweek

Preferred Qualifications

• Position related professional certification(s) preferred
• Prior experience implementing new benefit technologies, upgrading systems and operational redesigns strongly preferred