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Senior Subject Matter Expert
| Company | Leidos |
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| Location | Huntsville, AL, USA |
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| Salary | $89700 – $162150 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree in Information Technology, Telecommunications, or a related field (or equivalent work experience).
- At least 8 years of experience in networking, with a focus on Juniper and Cisco Systems.
- Must be able to grasp a wide range of unique skills, able to think and respond quickly to real-time dataflow problems.
- Advanced knowledge of TCP/IP technology including IP addressing, subnet masking.
- Knowledge of troubleshooting network issues in both a LAN and large WAN environment which includes firewalls and network taps.
- Ability to use standard networking troubleshooting tools, eg. BERTS, iPerf, Wireshark.
- Working knowledge of all tools in the Microsoft Office Suite (including Word, Excel, PowerPoint, and Visio).
- Excellent writing and oral communication skills.
- Strong knowledge of telephony systems and communications infrastructure.
- Proven experience in providing Tier 3 support for complex technical environments.
- Excellent interpersonal and communication skills, with the ability to engage effectively with NASA leadership and cross-functional teams.
- Demonstrated ability to train and mentor personnel in technical and operational domains.
- US Citizen with the ability to obtain a Public Trust clearance.
Responsibilities
- Act as Tier 3 support for NIOC operations, diagnosing and resolving complex technical issues impacting communications systems and networks.
- Oversee and manage networking systems with expertise in Juniper and Cisco technologies.
- Support and maintain telephony infrastructure critical to NASA’s communication systems.
- Train and mentor operators, ensuring proficiency in operational processes and technical systems.
- Collaborate with NASA leadership, providing regular updates, recommendations, and insights to align communication operations with organizational goals.
- Contribute to designing, implementing, and optimizing communication and networking systems to enhance reliability and performance.
- Stay updated on industry best practices and emerging technologies in networking and communications to maintain system excellence.
Preferred Qualifications
- Experience in a government or aerospace environment, particularly with NASA systems
- Industry certifications in networking, eg. Juniper, Cisco CCNA or CCNP
- Familiarity with operational support procedures for high-stakes mission environments
