Senior Systems Administrator

Bachelor’s degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 20 years of engineering experience. A Master’s degree or PhD may be substituted for two years of experience. A high school diploma or GED plus 19 years of systems engineering experience would also be acceptable.
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
Experience providing Tier 1, 2 and 3 support
Position requires TS/SCI clearance with polygraph. Most recent polygraph must be less than 5 years old.

Provides support for implementation, troubleshooting and maintenance of IT systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.