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Senior Technical Application Specialist – Cms
| Company | Epicor |
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| Location | Vaughan, ON, Canada |
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| Salary | $50000 – $120000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- CMS software experience.
- 5+ years of applicable experience and demonstrated success/knowledge.
- 2+ years of specialized/industry experience.
- Bachelor’s degree (or equivalent experience).
- Ability to learn new technologies and industries quickly.
- Attention to detail.
- Mentorship skills.
- Effective verbal and written communication skills.
- Strong knowledge of specific system application fundamentals and business processes.
- Strong problem-solving skills and business processes.
- Strong troubleshooting and technical skills.
Responsibilities
- Solution escalated issues with minimal supervision, communicating with customers via phone, email, or Service Now (CSM Solution) along with interpersonal skills and providing technical product knowledge.
- Resolve and close CMS software application issues in a timely manner.
- Stay informed with CMS software, services and technical updates and changes to provide timely and accurate solutions to customers.
- Resolve customer concerns during installation, operation, maintenance, or compatibility matters.
- Conduct specific performance or functional tests to resolve issues.
- Develop processes and techniques to gather, track, and triage issues, assess their validity, and route them to the appropriate team.
- Recommend process and strategy improvements proactively and work with team members to obtain solutions.
- Contribute to and use the department’s knowledge base articles and FAQs.
- Coach and mentor other team members, ensuring consistency and high standards for customer service.
- Specialize in key areas of the software, including specific third-party software packages.
Preferred Qualifications
