Senior Technical Business Analyst

BA in computer science, information technology, or related technical field
5+ years of overall work experience or relevant educational qualifications
1-3 years of relevant experience as a business analyst, systems analyst or IT consultant
Experience in digital marketing, contact center, CRM a plus
Able to thrive independently given direction and objectives
Analytical, critical thinking and problem-solving abilities
Adaptable and capable of working in fast-paced environments
Excellent communication skills, especially in technical writing
Ability to compile, organize and synthesize large amounts of information
Experience with business planning tools such as Jira and Confluence, and process flow mapping tools such as Miro, Lucid Charts, Visio etc)
Military or government experience a plus

Become subject matter expert on our marketing operations ecosystem, business logic, processes, and procedures
Analyze ecosystem and data processes and provide recommendations for improvements
Assist with troubleshooting and analysis of ecosystem and data processing issues
Assist with discovery, analysis, and documentation of proposed changes to ecosystem and data processes
Create visualizations and documents to help others understand ecosystem and business requirements
Document marketing ecosystem to include technology, integrations, business logic, processes and procedures
Validate, document, and communicate business requirements with relevant stakeholders (client/agency)
Educate and collaborate with cross-functional teams on marketing operations to ensure data processing strategies align with business objectives and operational needs
Work effectively with both technical and non-technical team members
Be accountable for the successful completion of all aspects of assigned work