Senior Technical Consultant

5+ years of experience of technical consulting in a subscription-based business
Experience with Single Sign-On (SSO), Multi-factor Authentication (MFA), xAPI, SQL, Learning Record Stores (LRS), Applicant Tracking systems (ATS) and Learning Experience Platforms (LXP), with a focus on system integrations, technical troubleshooting, and delivering prescriptive solutions to customer needs.
Bachelor’s Degree in Computer Science, Information Systems, Engineering, Data Science, Mathematics, Statistics, Physics, Economics, Cognitive Science, Business Information Technology, or a related technical or quantitative field — or equivalent practical experience

Lead successful onboarding of customers on LinkedIn Talent Solutions (Hiring and Learning), supporting with integration, authentication, and consulting efforts as needed.
Consult with our largest and most complex customers.
Build trusted, strategic relationships with senior executives at customer organizations.
Develop and deliver presentations that explain our products to clients and prospects.
Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.
Identify, evaluate, and communicate customer trends to leadership in a prompt manner.
Support Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.
Provide input to internal product teams on customer needs and industry trends for product enhancements.
Work closely with the product and Engineering teams to stay current on product features and platform changes.
Project lead regarding any product issues, lead investigation of solutions, and communicate the solutions to the appropriate teams.
Lead new hires and consultants on the TC team, acting as a mentor & leader within the group.