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Senior Technical Program Manager – Revenue Systems
Company | Intercom |
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Location | Chicago, IL, USA |
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Salary | $166500 – $193500 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Senior |
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Requirements
- Strong technical acumen with understanding of system architecture, infrastructure, and core technologies
- Excellent leadership and communication skills with ability to influence without authority
- Ability to partner effectively with Engineering Managers and technical teams while maintaining broader business context
- Proven track record of leading cross-functional programs and delivering high-stakes outcomes
- Excellence in breaking down complex problems into actionable solutions while maintaining alignment with company goals
- Experience streamlining processes and removing roadblocks to enable quick execution
- Capability to evaluate technical feasibility, identify risks early, and navigate complex
Responsibilities
- Partner with engineering, revenue operations and product leaders to define high-impact initiatives and break down silos across the organization
- Drive execution of company-wide programs with a success-first mindset, adapting quickly to deliver clear wins
- Create lightweight, flexible structures that enable teams to deliver against business objectives
- Ensure projects have clear, impactful purposes, goals and milestones
- Gather and document functional specifications for high-impact programs, collaborating closely with technical teams to implement solutions, facilitate UAT and end to end testing
- Apply first-principles thinking to challenge existing processes and propose better ways of working
- Build scalable, repeatable systems that eliminate inefficiencies and help engineering teams continually improve operationally to support our GTM motion
Preferred Qualifications
- Experience working with GTM systems and applications, particularly Salesforce
- Understanding of Quote-To-Cash processes and supporting technologies
- Hands-on experience with business-critical applications such as Stripe, Snowflake