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Senior Technical Program Manager – Revenue Systems

Senior Technical Program Manager – Revenue Systems

CompanyIntercom
LocationChicago, IL, USA
Salary$166500 – $193500
TypeFull-Time
Degrees
Experience LevelSenior

Requirements

  • Strong technical acumen with understanding of system architecture, infrastructure, and core technologies
  • Excellent leadership and communication skills with ability to influence without authority
  • Ability to partner effectively with Engineering Managers and technical teams while maintaining broader business context
  • Proven track record of leading cross-functional programs and delivering high-stakes outcomes
  • Excellence in breaking down complex problems into actionable solutions while maintaining alignment with company goals
  • Experience streamlining processes and removing roadblocks to enable quick execution
  • Capability to evaluate technical feasibility, identify risks early, and navigate complex

Responsibilities

  • Partner with engineering, revenue operations and product leaders to define high-impact initiatives and break down silos across the organization
  • Drive execution of company-wide programs with a success-first mindset, adapting quickly to deliver clear wins
  • Create lightweight, flexible structures that enable teams to deliver against business objectives
  • Ensure projects have clear, impactful purposes, goals and milestones
  • Gather and document functional specifications for high-impact programs, collaborating closely with technical teams to implement solutions, facilitate UAT and end to end testing
  • Apply first-principles thinking to challenge existing processes and propose better ways of working
  • Build scalable, repeatable systems that eliminate inefficiencies and help engineering teams continually improve operationally to support our GTM motion

Preferred Qualifications

  • Experience working with GTM systems and applications, particularly Salesforce
  • Understanding of Quote-To-Cash processes and supporting technologies
  • Hands-on experience with business-critical applications such as Stripe, Snowflake