Senior Technical Solutions Manager

Coordinate and advance the AI charter to implement AI Everywhere, in concert with the Morningstar AI Office.
Evaluate and refine AI solutions to continuously iterate on their quality and capability.
Motivate and track adoption of AI knowledge, tools and innovation across the business.
Intervene as necessary for crisis management to minimize disruption for product development teams.
Coordinate implementation of ad-hoc tactical solutions/projects that have high Customer Impact.
Connect dots in critical projects and provide coverage for tech leadership where it is lacking.
Serve as a bridge between customer needs and product development, identify hidden opportunities for improved product and client experience by observing the intersection of sales, success, product and engineering.
Ensure leadership commitments don’t fall through the cracks with timely nudges and follow ups.
Ensure goals are aligned, communicated and followed through across teams.
Identify and facilitate training, mentoring, and development opportunities for team members, including organizing workshops, tech talks, and learning sessions to enhance team expertise.
Observe deviations from core strategy and recommend remedial measures.
Refine/Monitor KPI and health dashboards to ensure teams are on track.
Spot talent, and recommend nurturing options, providing forums for exposure and interactions with other teams.
Facilitate team building activities to build trust and alignment.