Senior Technical Support
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Working experience in Unix Shell Scripting, Vision Programming Language (VPL), PLI, Fortran, Webfocus, JCL, and Progress 4GL languages.
- Experience in supporting web application in HTML, Java Script and CSS.
- Experienced on various major System/OS upgrades like server upgrade, AIX upgrade, Oracle upgrade, SQL upgrade, Webfocus upgrade.
- Experience in resolving complex technical issues and P1/P2 incidents. Providing support to end-users 24/7.
- Working knowledge in risk and compliance activities, server vulnerability remediation.
- Participated in disaster recovery exercise.
- Good knowledge on DEVOPS tools and Helios pipeline.
Responsibilities
- Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.
- Ensuring the documentation and tracking of all shift turnover issues. Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
- Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.
- Weekly pager rotation and monitoring production jobs.
Preferred Qualifications
- Knowledge with trading applications
- Strong experience working with senior stakeholders