Senior Technician – IT Operations
| Company | United Parcel Service (UPS) |
|---|---|
| Location | Louisville, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Understanding of the IT infrastructure and its relationship to the operation
- Strong knowledge of Windows, Linux, PC hardware and server architecture and networking
- Excellent documentation skills
- Excellent troubleshooting and analytical skills
- Excellent process management skills
- Proficient in Microsoft Office
- Basic knowledge of Oracle
- Basic knowledge of SQL
- Basic knowledge of Network technologies
- Basic knowledge of clustering technologies
- Minimal supervision required
Responsibilities
- Supports enterprise information systems housed in highly automated and secure centralized data centers, large computer rooms, corporate facilities, and other company locations
- Ensures a stable operating environment and maximum use of system facilities
- Develops effective relationships with business stakeholders and various end users
- Ensures required IT services are identified, developed, and supported to the satisfaction of the stakeholders
- Establishes and maintains service level agreements and is the main point of contact for all service issues
- Performs technical, analytical, or maintenance work
- Completes a variety of atypical assignments
- Acts as an informal resource for colleagues with less experience
Preferred Qualifications
- Knowledge of Worldport and other ATS systems is preferred
- Knowledge of UPS Worldport operations is a plus
- Bachelor’s degree in Computer Science, Information Systems, or equivalent preferred