Senior Tier 2 NOC Specialist
| Company | Ohio State University – Columbus |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in a technical field or an equivalent combination of education and experience.
- 4 years of experience supporting Juniper routing and switching in large-scale service provider IP/MPLS network.
- Experience troubleshooting TCP/IP, IPv4, IPv6, MPLS, IS-IS, OSPF, BGP, MSDP, PIM, IGMP, RSVP, VRRP and LDP protocols.
- Professional experience configuring and troubleshooting Juniper or Cisco routers and switches.
- Experience managing services that utilize wave division multiplexing and Metro Ethernet technologies.
- Possesses a current Juniper or Cisco Specialist level certification.
- Familiarity with the Unix environment, Python, and shell scripting for automation.
- Strong oral and written communication skills.
Responsibilities
- Acts as an escalation point for OARnet customers, providers, ServiceDesk staff.
- Develops written processes and procedures for the ServiceDesk and NOC staff; documents and trains staff on established NOC processes and operational standards.
- Works independently to evaluate, develop and implement enhancements to the OARnet routers and switches to improve and maintain the OARnet network in accordance with established IT processes and operational standards.
- Participates in the change control process by developing, reviewing and implementing MOPs (Method Of Procedure) and documentation for the OARnet engineering change process; participates in CAB (Change Advisory Board) meetings to advocate and provide support for network changes.
- Works independently to assess and report on the impact of network outages and scheduled vendor maintenance to OARnet services and customers.
- Works independently to troubleshoot and resolve complex network issues; provides guidance to national carrier technical staff to identify problems in infrastructure outside of OARnet’s administrative control.
- Works to build consensus with Tier 3 and Client Services groups in the development of network architecture solutions that align with OARnet’s technology services roadmaps.
- Evaluates current and developing technologies to provide technical guidance pertaining to system capabilities, limitations and requirements.
- Sets a tone of professionalism in the NOC that is consistent with organizational goals.
- Serves as a resource for other networking staff and mentors new NOC employees.
- Will be required to be part of the rotation for weekend and holiday coverage.
Preferred Qualifications
- Bachelor’s degree in an engineering discipline or an advanced degree in a related technical field.
- 6+ years of experience supporting Juniper routing and switching in large-scale service provider IP/MPLS network.
- Design and troubleshooting of TCP/IP, IPv4, IPv6, MPLS, IS-IS, OSPF, BGP, MSDP, PIM, IGMP, RSVP, VRRP and LDP protocols.
- Professional experience with the testing, configuration and deployment of large-scale deployments of Juniper routers and switches.
- Strong working knowledge of Python and Bourne Shell scripting for task automation in a Unix environment.
- Expert level troubleshooting of wave division multiplexing and Metro Ethernet technologies.
- Knowledge of additional service provider services such as DNS, Net-flow traffic analysis, principles of traffic engineering.