Senior Training Manager-Rare Disease

Senior Training Manager-Rare Disease

Requirements

• Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)
• Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)
• Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)
• High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Responsibilities

• Collaborates with the associate director on complex, enterprise-level projects, including launches
• Collaborates with the training and development team and cross-functional partners on meeting and events
• Collaborates with subject matter experts and uses their experiences to create highly engaged learning on complex topics that are tailored to the needs of diverse audiences
• Partners with marketing colleagues to assist in creation and launch of new materials/resources for patient services personnel
• Leads the field-based trainers (FBTs) for assigned programs to identify training needs, organize local trainings, and provide forums to share information and communicate within patient services
• Able to lead through ambiguity and without direct authority
• Demonstrates excellent project management skills and can motivate self and others to complete deliverables in a timely manner
• Demonstrates curiosity, flexibility, innovative thinking, and a growth mindset in approaches to collaboration with the training and development team and collaborators
• Demonstrates the tenants of high performing teams; and integrates the concepts into interactions with collaborators and training and development initiatives
• Leads assigned programs for Patient Access teams, consisting of 7 RDBU brands, seven discreet roles, 12 teams, 27 sub-teams with 300 learners across the Patient Access function, working cross-functionally to support business improvements and content updates to ensure accuracy
• Aligns training and development program tactics to the strategic goals set forth by the associate director
• Integrates account management, access and reimbursement, product, disease state, patient access skills, and regulatory/compliance principles, topics, and concepts into assigned programs
• Demonstrates empathy and understanding of the unique rare disease patient and their journey; incorporates this understanding into the development and execution of training and development programs
• Manages and ensures required training materials and content are successfully processed through the MAC
• Stays informed on the dynamic market access environment and updates materials accordingly
• Facilitates interactive technical and product training for Patient Services and Site of Care staff
• Facilitates the on-boarding process and initial training for new personnel to the Patient Access teams
• Leads the performance assessment of new hires and assessing learning of existing staff
• Acts as lead facilitator for multi-day training, applying adult learning methodologies, varying training delivery methods to ensure continued engagement and efficiency
• Identifies training and development needs for Patient Access, through stakeholder meetings, virtual and live forums to propose innovative ideas for new-hire, continuous and advanced training
• Maintains, updates and improves training content applying instructional design techniques and standard methodologies
• Demonstrates autonomy in proposing alternative ways to train and exercises judgment based on experience
• Develops, iterates and updates training content as needed
• Regularly reviews internal and external training resources to stay current on instructional design and learning best practices and methodologies
• Provides guidance, collaborates with, and advises on learning and instructional strategy with SMEs, peers, and collaborators
• Performs additional responsibilities as needed

Preferred Qualifications

• Field experience
• Previous experience in account management, patient access or related areas
• Flexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independence
• Ability and willingness to travel to meetings, etc. including some overnight and weekend commitments (>25%) required
• Experience in content development and instructional design
• Experience working with learning management systems (LMS)
• Highly organized with excellent project management skills
• Proficient in Microsoft Office
• Professional, proactive demeanor
• Strong interpersonal skills
• Excellent written and verbal communication skills