Senior User Experience Researcher – Hardware

Senior User Experience Researcher – Hardware

Requirements

• Research expertise. You’ve mastered research methodologies across hardware, consumer electronics and/or hard goods. You have strong qualitative and quantitative research skills across various approaches including focus groups, in-depth interviews, usability testing, field studies and prototype evaluations.
• Insight-driven direction. You excel at extracting critical contextual information about users, environments and tasks to drive intuitive experiences. You’re comfortable being accountable for how effective research insights address product obstacles and inform design decisions.
• Strong communication skills. You can present and defend research findings with clarity to various audiences through compelling storytelling and meaningful metrics. You don’t shy away from giving and receiving respectfully blunt feedback on research approaches and findings.
• A collaborative mindset. You work effectively with cross-functional teams in creating and implementing research plans, and can partner closely with Product Managers during product rollouts to gather real-world usage data and refine solutions accordingly.
• Strategic thinking. You can uncover deep user needs through first-hand investigation without relying on predefined requirements. You constantly refine research approaches through methodological experimentation and adaptation to project constraints.

Responsibilities

• Connect research to outcomes. You’ll navigate the complexity of sports technology from youth to pro levels, building strong relationships to access customers.
• Create best practices. As a nimble researcher, you’ll right-size research objectives and use your expertise to inform and influence the company.
• Use the right research methodology for the right users. This role requires you to work closely with product teams to uncover deep user needs, conduct comprehensive research, and deliver actionable insights that drive intuitive product experiences.

Preferred Qualifications

• Advanced education. A degree in HCI, human factors, cognitive psychology or a related field would be a plus.
• Software experience. You’ve worked with software product teams before and understand the unique research capabilities required in digital product development.
• A mentor. You’ve guided other designers and enjoy helping them grow their skills.
• Sports industry knowledge. You understand the unique dynamics of sports technology from youth to professional levels.
• Global perspective. You’ve conducted research across different markets and understand how to incorporate cultural considerations in your approach.