Senior UX/CX Consultant
| Company | Guidehouse |
|---|---|
| Location | McLean, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Ability to OBTAIN and MAINTAIN a SECRET Federal or DoD security clearance
- Bachelor’s degree
- TWO (2) or more years of relevant product management, with a strong CX/UX and/or Design experience
Responsibilities
- Work with PO and Stakeholders to define, communicate, and implement product vision, strategy, and roadmap, ensuring alignment with company objectives and customer needs.
- Conduct user research and analysis to develop a deep understanding of customer personas and pain points and develop customer journey maps.
- Collaborate with agile product teams, defining user stories, prioritizing the backlog, and ensuring continuous delivery of value in alignment with Agile principles and Scrum methodology.
- Work closely with business owners, design and dev team, and customer support teams to ensure successful product launches and ongoing enhancements.
- Analyze product performance and user feedback to make data-informed decisions. Identify areas for improvement and recommend new features or changes based on insights.
- Elicit, document, and prioritize business requirements, ensuring product features align with strategic goals and meet business and customer needs.
Preferred Qualifications
- Demonstrated ability to solve problem and think critically, both individually and in a team environment
- Experience in Agile methodologies and business analysis, ideally with a background as a Product Owner or Agile Business Analyst.
- Excellent verbal, written and presentation skills, with demonstrated ability to translate technical information to a non-technical audience at all levels of the organization
- Strong attention to detail, thoroughness, quality, & customer service orientation
- Strong analytical and problem-solving skills; ability to translate customer needs into clear requirements and actionable tasks.
- Proficiency in using product management and collaboration tools (e.g., Jira Confluence)