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Senior UX Designer
Company | PagerDuty |
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Location | Toronto, ON, Canada |
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Salary | $87000 – $122000 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Senior |
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Requirements
- 5+ years of UX design experience on B2B SaaS websites
- Proven track record working with growth teams to optimize conversion rates through A/B testing and analytics across marketing funnels (MQLs, SQLs, form completions)
- Ability to use data insights, stakeholder feedback, and user behavior analysis to inform web experiences
- Expert proficiency in modern design tools (Figma) for creating and maintaining scalable design systems
- Demonstrated ability to collaborate effectively with engineering, marketing, and growth teams to implement complex web experiences
Responsibilities
- Web Design Strategy & Leadership: Develop compelling visions that solve user needs and business problems that creates a clear path from current state to future state stakeholder alignment.
- End-to-End UX Design: Create user flows, wireframes, prototypes, and detailed specifications that optimize the web experience from discovery to conversion, incorporating market analysis and customer feedback.
- Conversion Optimization: Partner with growth and analytics teams to identify and execute experiments that improve website conversion rates, focusing on the full acquisition funnel from lead generation to conversion.
- User Journey Excellence: Understand and optimize the end-to-end customer journey for each of our key personas, identifying friction points and developing solutions that create seamless and delightful experiences.
- Design System Implementation: Collaborate with web developers to ensure design solutions are technically feasible and maintain consistency across the platform while adhering to established design patterns.
Preferred Qualifications
- Experience with WordPress or similar CMS platforms, analytics tools (GA4, Heap), and heat mapping tools (CrazyEgg)
- Basic front-end development knowledge (HTML/CSS/JS) and experience working with component libraries and Storybook
- Motion design and animation skills, combined with knowledge of atomic design principles for creating engaging, scalable web experiences
- Track record of successfully partnering with Brand teams to develop cohesive digital assets across properties