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Senior Vice President – HR Governance – Risk and Service Delivery Management
| Company | Mastercard |
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| Location | White Plains, NY, USA |
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| Salary | $220000 – $400000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Demonstrated experience leading large scale HR and analytics programs in a complex, matrixed environment
- Demonstrated ability to lead a project team without hierarchical authority by creating clarity, generating energy, and delivering success through teamwork
- Demonstrated ability to effectively balance the needs of multiple stakeholders while upholding program vision, strategy and goals
- Demonstrated ability to set and achieve challenging goals in a complex environment, while continuously scanning the environment for adaptations needed to achieve those goals
- Strong influencing capabilities
- Strong project management and problem solving skills with the ability to collaborate with multi-disciplinary teams
- Experience with design thinking methods
Responsibilities
- Own implementation of Mastercard’s HR Governance, Risk and Service Delivery Management Vision, developing the strategy, roadmap and driving execution
- Define, implement and scale service delivery, risk, and governance strategies that shape the operational framework across P&C
- Establish a close-loop-feedback system with employees, people leaders and the key P&C stakeholders such as regional PBPs to enable transparency and operational excellence in service of continuous improvement
- Lead the team and the relationship with Chief Risk Office, Legal and Corporate Security to ensure policy clarity and implementation
- Owns and manages the service delivery guild and ~ 25 service delivery practitioners
- Owns all P&C operational rhythms: Governance around key areas such as budget, QOR, and planning cycles: Need for prioritization between GBSC, technology, and service delivery management teams due to high demand exceeding supply. Explore opportunities for investment in various areas
- Crisis management: Single Hipoint of contact for operational processes around crisis management in P&C
- Establish governance and risk standards as well as roadmap, and drives execution of service delivery management for the function especially the trade-off choices across design and delivery across quality, cost and experience
Preferred Qualifications
No preferred qualifications provided.
