Senior Web Analyst
| Company | Four Seasons |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Operational support practices focused on DevOps (CI/CD) and web & mobile performance monitoring technologies
- Strong understanding of global privacy laws, compliance standards, and performance management in technology platforms
- Deep knowledge of compliance tools (such as OneTrust, TrustArc, ObservePoint, etc.)
- Familiarity with Amazon Web services, and application performance monitoring tools
- Microsoft Office suite
- Ability to quickly learn about new software applications
Responsibilities
- Develop and implement a robust compliance strategy that ensures adherence to all relevant standards, including AODA, WCAG, CCPA, and GDPR
- Collaborate with leadership to align compliance and performance strategies with overall business objectives
- Cultivate a culture of continuous improvement around accessibility, privacy and performance
- Partner all relevant policies and procedures to suitable and measurable service level objectives
- Lead regular reviews of internal processes and activities to identify and implement opportunities for improvement and efficiencies
- Stay ahead of emerging regulations by regularly revisiting policies and upgrading tools
- Ensure accessibility, privacy & performance considerations are integrated throughout the Agile/CI/CD pipeline and across product development lifecycles
- Identify and implement solutions that scale with the organization’s growth
- Collaborate closely with both business and IT teams to ensure alignment and coherence with overall technology strategy
- Present proposed operational changes to business, technical and executive stakeholders as necessary
- Ensure that external partners and vendors comply with the organization’s accessibility and regulatory standards
- Identify potential performance risks of new projects and implement mitigation strategies
- Collaborate with subject matter experts including Legal team to develop new company policies and procedures
- Measure adherence to policies and procedures with relevant SLOs and SLAs
- Maintain an escalation process for compliance-related incidents
- Provide training and support to extended team and other stakeholders on compliance standards and best practices
- Maintain accurate records and documentation related to compliance activities
- Manage relationships, service levels and contracts with technology vendors and partners
Preferred Qualifications
- Accessibility auditing tools such as SiteImprove
- Data privacy tools
- Audit and risk management tools
- Dynatrace and other application and system monitoring tools
- Security tools (Veracode, Trustwave) and best practices
- Web development technologies (React, Node.js, etc)
- Familiar with Monday.com, JIRA and Confluence
- Experience with mobile apps, Salesforce, microservices and service bus solutions