Service Account Manager – Automated Logic – Strategic Accounts
| Company | Carrier Global |
|---|---|
| Location | Kennesaw, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, Associate’s |
| Experience Level | Junior |
Requirements
- High School Diploma or GED.
- Ability to travel domestically up to 25% of the time.
- 1+ year of experience in HVAC and/or Building Automation.
Responsibilities
- Coordinate and manage work to be performed for the customer.
- Ensure profitable execution of all service delivery plans and owner direct installation work.
- Effectively manage cash flow, costs billings and receivables.
- Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations.
- Maintain profitability goals and positive cash flow within the portfolio.
- Effectively communicate financial status to the Service Operations Manager and/or Service Manager.
- Ensure that the existing customer base is satisfied, and renewal rates are attained.
- Perform, implement, and monitor corrective actions to employee or customer complaints.
- Monitor Customer feedback and take appropriate action.
- Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.
Preferred Qualifications
- Associate or bachelor’s Degree with 1-year of experience.
- Master’s Degree with 1+ years of relevant experience.
- Excellent written and verbal communication skills.
- Business and accounting acumen.
- Must be able to multitask – be able to work on multiple tasks/ projects at one time.
- Ability to problem-solve.
- Able to build and foster a strong and proactive team environment.
- Able to coach and mentor employees.
- Must be well organized and demonstrate time management skills.