Service and Start-up Technician

Service and Start-up Technician

Requirements

• Customer-focused with excellent communication skills.
• Mechanically and technically inclined with troubleshooting experience.
• Detail-oriented and proactive.
• Dependable and committed to quality service.

Responsibilities

• Provide professional, friendly communication to homeowners.
• Conduct pool orientations, teaching customers proper pool maintenance and operations.
• Address and resolve customer concerns promptly and positively.
• Configure pool automation systems, pumps, valves, heaters, and controllers.
• Diagnose and repair pool equipment issues, escalating complex cases as needed.
• Ensure all equipment installations are accurate and functioning efficiently.
• Perform vacuuming, skimming, brushing, and filter maintenance.
• Monitor, test, and adjust water chemistry to maintain optimal conditions.
• Identify and complete common equipment repairs in the field.
• Document and escalate complex issues requiring additional support.
• Perform daily inventory checks to ensure your service vehicle is fully stocked.
• Maintain a clean, organized, and well-maintained vehicle.
• Report inventory discrepancies promptly.
• Maintain detailed records of work performed.
• Properly manage and update work order statuses.
• Upload and document repairs and escalations clearly.
• Educate customers on ongoing pool care.
• Mentor junior technicians, sharing your expertise to help the team grow.

Preferred Qualifications

No preferred qualifications provided.